Supporting customers in more than one language

How Naamo handles English, French, and mixed-language conversations in the same inbox.

Naamo detects the language of each message and replies in it. If a customer switches mid-conversation, or mixes languages in one message, Naamo follows — and short messages like “ok” keep the language already in use.

• Your knowledge can be written in one language: Naamo answers from it in the customer's language.
• Reminder and survey templates are created in English and French.
• Your team sees every conversation in the inbox and can translate a reply or a broadcast with one click.
• Phone calls work in English and French, and switch language when the caller does.

The other half of “language” is time: every business has its own time zone, and Naamo names it whenever it gives a time, so a customer in London booking with a clinic in Chicago knows exactly when to show up.