Data deletion

Last updated 24 September 2026

You can have your data removed from Naamo at any time. Pick the situation that matches yours.

I am a customer of a business that uses Naamo

Ask that business to delete your conversations and profile — they can do it directly in Naamo. If you prefer, email [email protected]with the business's name and the phone number or account you used; we will pass the request to the business and confirm when it is done.

I connected WhatsApp, Messenger, or Instagram and want Naamo's access removed

1. In Naamo: Channels → WhatsApp (or Messenger / Instagram) → Disconnect. This deletes the access token and connection details from our servers immediately and stops all message delivery to Naamo.
2. In Meta: Business settings → Integrations → Business Integrations → Naamo → Remove, to revoke the permission on Meta's side as well.
3. To also delete the conversations received through that channel, delete them in Naamo or ask us to (next section).

I want my whole workspace and account deleted

A workspace admin can email [email protected] from their sign-in address with the workspace name. We confirm the request, then delete the workspace — customers, conversations, call transcripts, tickets, documents, knowledge base, workflows, channel connections, and team accounts — within 30 days. Backups expire within 30 further days.

I booked a demo on this website

Email [email protected] from the address you used and we will delete your request.

What we may keep

Only what the law obliges us to keep (for example invoices), and aggregate statistics that contain no personal data. We reply to every request within 7 days.