Guides, templates, and answers from the team building Naamo, written for real support teams.
Why WhatsApp is where your customers already are, how to set your business up properly, and how to answer in seconds instead of hours.
Read the guideWhat to add, what to skip, and how to test that your AI agent answers the way you would.
6 min readThe escalation rules that keep customers happy and your team in control of sensitive conversations.
5 min readCustomers pick a time on WhatsApp or by calling, and it lands on your calendar. No phone tag.
6 min readAfter-hours replies, complaint intake, waiting customers, leads, and a morning check. Set them once and move on.
7 min readWhich numbers actually matter, what good looks like, and how to spot a problem before customers complain.
5 min readHow Naamo handles English, French, and mixed-language conversations in the same inbox.
4 min readUse the phone numbers in your Twilio account for calls, texts and WhatsApp in Naamo. Twilio keeps billing you directly; Naamo answers.
5 min readThese run in every Naamo workspace from day one — switch them on or off in Automations, or describe your own in plain words.
Collects the details, creates a ticket, and tells the customer what happens next.
Open in NaamoChecks availability, books the slot on your calendar, and sends a reminder before the visit.
Open in NaamoAnswers FAQs at night, logs anything urgent, and queues the rest for the morning.
Open in NaamoDetects frustration or sensitive topics and routes the chat to an agent with full context.
Open in NaamoStraight answers, no jargon. Can't find yours? Talk to us and a real person will reply.
Contact supportChannels, knowledge, appointments, automations, and insights — step by step.
Read the guides →See the inbox, AI agent, voice agent, and workflows on your own use case with our team.
How we handle data protection, logging, and human oversight of the AI.
Read the overview →Connect a channel in minutes — keep the number your customers already know — and watch Naamo answer, book and follow up while your team gets its time back.
Or talk to sales — [email protected]