A chatbot answers a question and stops there. Naamo answers, files the ticket, briefs your agent, and updates your dashboard — on every channel your customers already use.
Replies are the easy part. Naamo looks things up in your apps, books, reschedules, opens tickets and hands over — resolving the request inside the conversation instead of sending customers somewhere else.
WhatsApp, SMS, phone calls, Facebook Messenger, Instagram, and your website chat land in one inbox — every conversation traced end to end, with AI/human status, priority, customer history, and agent assignment.
Complaints and urgent issues turn into tickets automatically — with priorities, SLA status, escalation history, and links back to the original conversation. Nothing disappears in an inbox again.
Customers ask for a time in chat — Naamo checks availability, books the slot on your calendar, and sends confirmations and reminders automatically. No phone tag, no double bookings.
When a conversation reaches your team, Naamo has already done the homework: a summary, the next best action and a reply — with the policy and records it relied on, so your agent can check before sending.
“I was charged twice for my last invoice. This is the second time this happens.”
Every finished conversation gets an independent review: a quality score, the outcome, sales won and customers at risk, product insights and coaching notes — so support stops being a cost line and starts telling you where to grow.
23 customers flagged this month — most mention long waits on Saturdays.
List ready for follow-up31 customers asked for evening appointments after 6 PM.
From 31 conversationsReplies to price questions often skip the deposit policy.
Note for the front deskType “when a customer asks to book on WhatsApp, tag them as a lead and alert the team” and Naamo builds the workflow for you. Every minute, Naamo's supervisor checks that nothing fell through the cracks: unanswered messages, replies that didn't arrive, approvals waiting, bookings missing from the calendar.
Every conversation, call and action lands in one place your team can read. Naamo steps back the moment a person steps in — and the co-worker asks before anything goes out.
How we keep you in controlKeep the WhatsApp number your customers know, forward your phone line, or get a number from Naamo.
Upload your price lists, FAQs and policies. Naamo answers only from what you give it.
Every conversation shows up in one inbox. Step in whenever you want; Naamo steps back.
Connect a channel in minutes — keep the number your customers already know — and watch Naamo answer, book and follow up while your team gets its time back.
Or talk to sales — [email protected]