Five automations every support team should switch on first

After-hours replies, complaint intake, waiting customers, leads, and a morning check. Set them once and move on.

In Automations, click New workflow and describe what you want in plain words — Naamo builds it, you check it, and it runs. These five are a good start:

• After hours: “When a message arrives while we are closed, tell the customer when we open and queue it for the team.” (Built in — just set your hours.)
• Complaint intake: “When a customer complains, create a high-priority ticket and alert the team.”
• Waiting customers: “If a customer waits 10 minutes without any reply, tell them we are on it and alert the team.”
• Leads: “When someone asks about prices, tag them as a lead and alert sales.”
• Morning check: “Every day at 08:00, remind the team to review open tickets.”

Make them act in your other tools

Connected apps can be part of a workflow: add a row to a Google Sheet, create a HubSpot contact, send a Gmail. Connect the app in Integrations first, then pick the action in the workflow.

Trust, but verify

Every run is recorded with what it did — or what failed and why. Naamo's supervisor checks every minute that nothing fell through the cracks and alerts you when something didn't happen.