Reading your support insights like a manager

Which numbers actually matter, what good looks like, and how to spot a problem before customers complain.

• AI resolution rate — conversations Naamo finished without a person. Aim for 70% or more once your knowledge is complete.
• First response time — how long a customer waits for the first reply. Under 5 seconds when Naamo answers.
• Handed to a person — not a failure: it shows where your team is needed. A sudden rise usually means a new problem (an outage, a price change).
• Answers backed by your knowledge — the share of replies with a source. Below 80% means gaps to fill.
• Top issues — what customers ask about most this week. The first line of your next team meeting.
• Customer satisfaction — the 1-to-5 rating customers give after a conversation.

Get them without logging in

Naamo sends a daily digest with what happened and what needs attention, and — if you switch it on in Reports — last month's report by email on the 1st. Every figure is computed from your own conversations; when there is not enough data yet, Naamo says so instead of showing a number.