Teaching Naamo your business knowledge in one afternoon

What to add, what to skip, and how to test that your AI agent answers the way you would.

Naamo only answers from what your business has given it. That is what makes it safe — and it means an afternoon spent on your knowledge base pays for itself in the first week.

Start with your top 20 questions

Open your WhatsApp chats and write down the questions you answer most often: opening hours, prices, locations, delivery areas, payment methods, how to book, what documents to bring. Add each one in Knowledge Base as a question and your exact answer.

Then add your documents

• Price lists, service menus, policies (refunds, returns, cancellations), FAQs — PDF, Word, or spreadsheet.
• Naamo reads them and quotes the relevant passage when it answers, with the source shown to your team.
• Skip internal documents customers should never see — anything in the knowledge base can be used in an answer.

Test before you go live

Use “Test your AI” to ask the questions your customers ask, in the way they ask them — including short messages, spelling mistakes, and French or mixed-language questions. If an answer is missing or wrong, fix the knowledge, not the AI.

Let Naamo tell you what is missing

When a customer asks something your knowledge does not cover, Naamo does not guess: it says it will check with the team and hands the conversation over. Those questions appear in your daily digest as knowledge gaps — add the answer once and it is covered from then on.